Get answers to the most common questions about our
services and eye care.
Yes, we accept major insurance plans including Madison, Medlink, Prudential, and Zambia State
Insurance. Please bring your insurance card to your appointment.
While we do accept walk-ins, we highly recommend booking an appointment to avoid long wait times.
You can book using our online form or by calling your nearest branch.
A comprehensive eye examination typically takes between 20 to 30 minutes. This allows our
specialists to thoroughly check both your vision and eye health.
For stock lenses, glasses can often be ready the same day or within 24 hours. Special orders (like
bifocals or progressives) usually take 3-5 working days.